These Terms and Conditions (“Terms”) govern your use of the VENTO website and the booking of tours and activities available through our platform in Koh Samui, Thailand.
● All bookings must be made through our website or approved booking channels.
● Full payment is required to confirm your reservation unless otherwise stated.
● A booking is considered confirmed only after payment has been successfully completed.
● Customers will receive booking confirmation with the relevant booking details.
● All prices are displayed in Thai Baht (THB) unless otherwise stated.
● Each tour page clearly lists what is included in the activity.
● Any additional expenses not listed under the tour inclusions are the customer’s responsibility.
● Prices and tour details may vary depending on the selected package or activity.
● Free cancellation is available up to 24 hours before the scheduled activity.
● Cancellations made less than 24 hours before the activity are non-refundable.
● No-shows are non-refundable.
● If an activity is cancelled by the operator due to unsafe weather conditions, trail conditions, or operational reasons, guests may reschedule or receive a full refund.
● Tour schedules, routes, or activities may be changed when necessary due to weather, safety concerns, or operational circumstances.
● If an activity cannot operate, customers may be offered an alternative date, alternative activity, or refund where applicable.
● Customer safety will always take priority when determining whether an activity can operate.
● Guests must follow all safety instructions provided by guides and activity operators.
● Guests should arrive at the designated meeting point or be ready for pickup at the confirmed time.
● Customers are responsible for providing accurate information when making a booking.
● Guests must inform the operator in advance of any relevant medical conditions or other circumstances that may affect their ability to participate.
● Individual activities may have specific age, weight, clothing, or participation requirements as stated on the relevant tour page.
● Adventure activities may involve inherent risks.
● Guests are required to follow the safety rules and instructions provided by the activity operator.
● VENTO works with local tour and activity operators to provide the experiences displayed on the website.
● Each activity may be subject to the safety requirements and insurance coverage of its respective operator.
7. Third-Party Tour Operators
● Some tours and activities available through VENTO are provided and operated by independent local operators.
● Specific activity requirements, schedules, inclusions, restrictions, and safety rules are displayed on the relevant tour page where applicable.
● Customers should review the details of their selected activity before completing a booking.
● If you have any questions about your booking or these Terms and Conditions, please contact us.
Email: [VENTO email]
Phone / WhatsApp: [VENTO phone number]
By making a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
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